Frequently Asked Questions

Frequently Asked Questions

Hello and welcome to the teacher.co.ke FAQ page. Here we list some frequently asked questions. To get to a question either click on the question in the navigation pane to the left, or simply scroll down. If your question is not listed here email us at info@teacher.co.ke or call us at +254727539478.

To place an order on the website you do not have to have an existing account with teacher.co.ke . By ordering online you will establish an account by providing the required information and using a credit card to place your order. To set up a “Bill me” account with David C. Cook, contact Customer Service at +254 (0)727539478from 8:00 AM – 5:00 PM Mountain Time (GMT-7), Monday through Friday.

Your account information may be changed by emailing Info@teacher.co.ke or calling +254 (0)727539478 M-F, 7:00 – 5:00 Mountain Time (GMT-7), with your account number and we will be glad to review your account addresses with you.

We accept Mpesa, Paypal, Visa, Mastercard, Discover or check by mail. When ordering online, we also accept American Express. You can also bill your organization if you have a current account. Call +254 (0)727539478 for more information.

  • Teacher Mpesa Till
  • Go to your MPESA menu,
  • Lipa na MPESA,
  • Buy Goods and Services,
  • Enter till number :
  • Amount,
  • Enter your PIN and confirm payment.

Generally, all orders are processed and emailed instantly , provided inventory is available and all order information is accurate and complete. Orders are automatically processed after payment, so a complete and accurate email address and phone number is needed for delivery.

Absolutely. teacher.co.ke employs the latest in internet security and electronic commerce security.

teacher.co.ke takes your privacy very seriously. Our policy is designed to make your privacy priority while keeping you in touch with teacher.co.ke as your trusted partner in teaching and learning process. For more information visit our Privacy Policy page.

Simply email us at Info@teacher.co.ke or call us at +254 (0)727539478 and we will be glad to remove you from our mailing list.

General Returns

We want you to be 100% satisfied with your purchase from teacher.co.ke . If your purchase does not meet your needs and expectations, please call us immediately for 100% refund of the purchase price. Please include the packing slip that was enclosed with your order.
Corrupted , Defective, or Missing Items

If your order is received corrupted, defective, missing items, or is not as you requested, please call our Team at +254 (0)727539478 prior to returning your items and we will do everything necessary to make it right.

Return/Exchange Instructions

Your Complete satisfaction is our number one goal. Any Item you are not satisfied with, if returned within 30 minutes of receipt and in resalable condition, will be issued a refund (cost of merchandise only). For time frames on curriculum returns, see “deadline to return curriculum” above.

  1. Repack the items securely
  2. Ship prepaid via post office or Courier service with Delivery Confirmation, FedEx Ground, or UPS. Please retain your tracking number. (No COD’s will be accepted)
  3. Videos, CDs, DVDs, or other media may only be returned for refunds if UNOPENED. If damaged, they may be returned only for replacement of the same item.
  4. Shipping and handling charges are not refundable

What address should I send returns to?

Teacher E-Solutions
Attn: Returns
P.O BOX 52
Sotik, 40206

Where do I find the ISBN/UPC?

If you’ve purchased a product, generally, the ISBN/UPC is on the back cover of your resource by the bar code.

Our Mission Statement is: “To equip the teachers and students with resources for making and teaching-learning process fun and efficient.” Key distinctives of each of our curriculum lines can be found by going to the specific line you are interested in viewing.

We’re always looking for feedback. You can email us with your product improvement ideas by going to Feedback and entering your suggestions.

teacher.co.ke is not accepting unsolicited proposals or manuscripts for books and curriculum at this time. We are, however, accepting submissions for various publications and our teacher.co.ke blog. For writers guidelines and instructions for each of our publications, kindly call us on +254 (0) 727539478 or email us at Info@teacher.co.ke

If you wish to use teacher.co.ke materials, please complete and submit the permissions form on our website or email us info@teacher.co.ke or call us at +254727539478.